Customer Service & Amenities


Let Us Help You

Customer Service is located at Suite C13 at the back of the Courtyard area near J.Crew and Bass Factory Store. 

Customer Service is located at Suite C13 at the back of the Courtyard area near J.Crew and Bass Factory Store. Customer Service is open weekdays 8:30-5, Saturdays 10-5 and Sundays 10-3. There are several amenities located throughout the shopping center and those are noted below.

Customer Service

Coupon Books to 30+ Stores
Pick up a Coupon Book with 30+ store offers at Customer Service (C13) at Settlers Green Outlet Village.

Group Tours
Group Tours are welcome at Settlers Green and Settlers Crossing. Click here for Group Tour information.

Lost & Found
Located at Customer Service Office or by contacting 603-356-7031 x100. If outside of office hours, leave a message with the main call handler and include your name, phone number, specific item(s) lost or found and possible location. All Lost & Found items are logged and kept for one year after reported.

Map & Directory
Located outside of every store or available to download.

Strollers & Wheelchairs
Free service. Limit one per family. First come, first served. No reservations allowed. Available 8:30-5 M-F, 10-5 Sat and 10-3 Sun.

Tourist Information
Located at the Customer Service Office, self-service, Monday through Friday. Stocked with brochures, maps and general information about the area.


There is an ATM located at Settlers Green Outlet Village between Hanesbrands and Timberland. There is also one at Northway Bank, located at the north end of Settlers Crossing. 

FedEx, UPS and USPS Dropbox
Located at Settlers Green Outlet Village outside of Customer Service (C13). FedEx and UPS boxes have limited supplies. This is a dropbox location only and can only accommodate the largest size UPS or FedEx boxes only. The USPS box is for envelopes or small boxes only.

Free Wi-Fi
Free Wi-Fi is available throughout the Settlers Green Outlet Village Courtyard and at Settlers Green Streetside. Starbucks and Black Cap Grille at Settlers Crossing have Wi-Fi available for patrons. Free Wi-Fi in select stores.

Picnic Tables
Picnic tables located behind Irving at Settlers Crossing or underneath the pines by Kitchen Collection at Settlers Green.

Seating Areas
Relax in Adirondack chairs around a fire pit outside of Brandli's Pizza. We also have Adirondack chairs at Lindt Chocolate for customers to enjoy. Ample bench seating throughout the shopping centers. The Pathway and The Porch at Settlers Green Streetside are perfect places to relax with unique furniture, cafe seating and public art on display.

Children's Playscape
Head to the Settlers Green Courtyard and explore a scramble wall, a nature-scape balance walk and outdoor musical instruments.

There are three public bathrooms at Settlers Green: H Building, D Building, E Building and L Building. There is a family restroom available at the E Building. There is a family bathroom and Mother's Nursing Room at Customer Service (open 8:30-5 M-F and 10-3 on weekends).

Mother's Room
Nursing mothers are welcome to use the Mother's Room, located at Customer Service (C13). Open 8:30-5 M-F and 10-3 on weekends.

Vending Machines
Located throughout Settlers Green.

Water Fountain
Located in the bathrooms at E, H and L buildings. Water bottle refill stations at H and L buildings.

Public Art
Six featured installations throughout Settlers Green. Learn more.

Outdoor Ping Pong
Located outside of Barley & Salt Tap House and Kitchen in warm months.

Walking Routes
There are several walking routes and a nature trail located amongst the three properties at Settlers Green and Settlers Crossing. View the map.

Settlers Green Adventure Guide
Detailed information about points of interest in North Conway. All points are within a short drive from Settlers Green. Our guide gives plenty of options, from scenic drives to where to cool off on summer days. Guides are located throughout the Settlers Green Outlet Village Courtyard with full information or points download a digital map.