safety information

What to expect on your visit


Effective April 16, 2021, the State of New Hampshire does not have an active mask mandate in effect. What does this mean?

  • Mask policies are set by individual retailers, restaurants, salons, and spas.
  • Settlers Green is an open-air shopping center. If you are able to maintain a distance of six feet from other parties, you do not need to wear a mask when walking around the outdoor common area.
  • Masks are required in all public restrooms on our property as well as at our Customer Service Office.

It has been a long road for all of us. Please be respectful of all parties and be ready to wear a mask when asked. Let's keep on protecting our Valley!


Here's what to expect when you visit a retailer:
  • The State allows retailers to be open at 100% capacity, however, every store has an individual policy posted at its doors or regulated by a greeter upon entering the store. Please be patient in the event a queue must form outside of the store and follow the 6-foot social distance guidelines.
  • Some stores have hours that may differ than the posted Mall Hours. Click here for a full listing of stores and services, and their specific hours.
  • Some stores have temporarily closed their dressing rooms. We recommend asking an associate for information when you enter a store.
  • Some stores have adjusted their return policies. We recommend asking an associate for information when you enter a store.
  • A listing of all store phone numbers can be found here.

Here's what to expect when you visit an on-site eatery: 

  • The State allows restaurants and eateries to be open at 100% capacity, but all parties must maintain 3-feet distance between tables. Every restaurant/eatery has an individual policy posted at its doors, however.
  • FIRE by Wicked Fresh and Black Cap Grille currently have heated outdoor dining available. Barley & Salt has a patio that is open seasonally and all of our cafes have outdoor cafe seating available. 
  • Click here for a full listing of restaurants and eateries along with phone numbers for each establishment.

Here's what to expect when you visit a salon or spa: 

  • The State allows spas and salons are open at 100% capacity, however, an individual policy may be posted by the business.
  • Waiting rooms at spas and salons are now open, but again, an individual policy may be posted by the business.

Shopping Hours

The mall shopping hours are as follows:

Sunday-Thursday: 10:00am-6:00pm
Friday-Saturday: 10:00am-8:00pm
Please note: Select stores may have hours that vary from the mall hours. For a full store-by-store listing of hours, go here.

Customer Service

The Customer Service Office is open and a mask is required upon entry.
  • Customer Service is currently open Mon-Sat, 10-3 and closed on Sundays. It is self-service M-F and staffed on Saturdays.
  • For contactless convenience, we have maps, coupon books and other literature available to download over our free WiFi here. Printed literature will be available if preferred.
  • Lost & Found: Lost items can be reported by phone, call 603-356-7031 x100. Found items may be left at a dropbox in the Customer Service Office.
  • Manual wheelchair and stroller rentals are available and available on a first-come, first-served basis. 
  • Gift cards can be purchased online here or during Customer Service Office hours.

For Your Safety

Settlers Green has the following safety guidelines in place:

  • Increased cleaning and disinfecting of common areas including bathrooms and seating areas.
  • Cleaning logs placed at entrances of all bathrooms for customer satisfaction. 
  • Social distancing practices are encouraged. Markers are placed in common areas as reminders.
  • Sanitizer stations are available in all common areas.
  • Stores may have to limit the amount of customers in store at a given time. This is for your safety.
  • Many stores continue to offer curbside pickup.
  • Certain areas and amenities may be closed or unavailable for the time being. This includes stroller and wheelchairs rentals.

Helpful Links

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